Payment Policy

At VOLTRIG (accessible via voltrig.shop) operated as an individual business by HAFIDA AYACHI, we strive to provide a seamless, secure, and transparent shopping experience. This Payment Policy outlines the accepted payment methods, currency details, billing terms, and security measures applied to all orders placed on our online store.

1. Accepted Payment Methods

We accept all major credit cards and secure payment options powered through Shopify Payments:

  • Credit / Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay (where supported at checkout).

Note: We do not accept cash on delivery (COD), personal checks, money orders, direct bank transfers, or payments outside of our secure online checkout.

2. Store Currency & Pricing

  • Currency: All transactions and prices on voltrig.shop are billed and displayed in United States Dollars (USD - $).

  • Taxes: Applicable sales tax or duties (if any) are calculated and displayed clearly at checkout prior to order confirmation.

  • No Hidden Fees: We do not charge any payment processing fees or surprise charges. The total price displayed at checkout is the exact amount you will be billed.

3. Payment Processing & Order Confirmation

  • Immediate Billing: Your payment method will be charged in full at the time of order placement.

  • Order Authorization: Once payment is successfully authorized, you will receive an automated Order Confirmation Email containing your order summary, billing details, and order number.

  • Dispatch: Orders enter processing and dispatch only after payment verification is completed.

4. Security & Data Protection

Your financial security is extremely important to us.

  • PCI-DSS Compliance: All payment transactions are processed through Shopify Payments, which complies with Level 1 PCI-DSS (Payment Card Industry Data Security Standard) requirements—the highest industry standard for security.

  • SSL Encryption: Our checkout process is encrypted using 256-bit Secure Sockets Layer (SSL) technology to protect your sensitive financial information.

  • No Storage of Card Details: VOLTRIG does not collect, store, or have direct access to your credit/debit card numbers or security credentials.

5. Payment Refusal & Fraud Prevention

To protect our customers and business against fraudulent transactions:

  • All orders undergo automated fraud and authorization checks via Shopify Payments.

  • We reserve the right to cancel or place on hold any order suspected of fraudulent activity, authorization failure, or mismatched billing information.

  • In case of order cancellation due to a security flag, any pending payment hold will be released back to your financial institution.

6. Refunds & Chargebacks

  • Refunds: Approved returns or order cancellations will be refunded directly to your original payment method within 7 business days, in accordance with our [Refund & Return Policy].

  • Billing Inquiries: If you notice an unexpected charge or have questions regarding your transaction, please contact us immediately at support@voltrig.shop before initiating a dispute or chargeback with your bank so we can resolve the issue swiftly for you.

7. Contact Us

If you have any questions or require support regarding payment methods and billing, please reach out to us:

  • Brand Name: VOLTRIG

  • Store URL: https://voltrig.shop

  • Legal Owner: Hafida Ayachi

  • Email: support@voltrig.shop

  • Phone: +212 774-865067

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM, GMT+1)

  • Address: Rue Oued El Makhazine Hay Tin, Biougra, Chtouka Ait Baha 87200, Morocco